ATTENTION Guy7

[arcticpuppet.]

I was going to send this to you via PM, however it would not fit on one PM.


I just want you to know, from the time you posted your review about the poor service at my spa, alot of action has been taken place. I know you don't know me and the bestway for you to get my attention is through massageplanet.net
after all SRM was built by massageplanet.net, FOR massageplanet.net ;-)...What I mean by that is when I bought SRM I went on massageplanet.net for advice on "EVERYTHING" I've always listened and put the massageplanet.net members first.
This is why on our anniversary parties, I always close my spa and invite ALL massageplanet.net members.





I did some research and head banging and this is what I came up with:


1. I found a system that records the time the door is shut; this will be on display at the front desk for the receptionist to see. There for there will be no
"ripping of the client for time" I encourage you to bring any short timing to the receptions attention so she can check it and give you a refund for your lost time before you leave.


2. I got stricter with the ladies showing up for their shift
It will be in full effect starting this Monday July 17.I gave them a week trial to get their timings and priorities in order. We may have a few girls less on shift next week as a result of this.
If you make an appointment with any of the ladies, you may call half an hour before their shift to confirm or look on the schedule page of our website, cause if they are late, they will be removed immediately. This will prevent any lost travel time on your side.

I hope this will help you and any other customers that visits SRM.

 

[Mateo]

I believe THIS is the thread Anita is refering to:

http://www.massageplanet.net.ca/vbulletin/showthread.php?t=123035

ANITA:

There's no doubt you try to balance everybody's interests and happiness.

I know it isn't easy at times

 

[dot]

Thank you IL for putting in the link.

And yes you're right it isn't easy, however I love trying

 

[Jonathan]

Tks for your open reply! Para 1 Line 3 is totally un-called for?
I appreciate that you have taken some strong measures at your spa to improve its services, its good for you in a longer run being a biz women.
Hope things would soon improve, & problems faced by your clients would be removed immediately with the measures you are taking.
Goodluck to you and your MPA's.
My earlier thread was a genuine eye-opener for the management, as well as all massageplanet.net members who visits your spa regularly. Sometimes its hard to digest the true facts so reality bites !
Being an open thread so many massageplanet.netites duly supported the same, because they also experienced the same un-satisfactory services at your spa in the recent past.

 

[wellhithere]

Sorry Guy7 I fixed it ;-)

Please accept my apologies, it was not ment in a hard way.

 

[Evan A]

Micron i appreciate it that you have fixed & re-pharased your Para 1 Line 3.
Goodluck to you and your spa.

 

[Cute Latin Girl]

Guy7 sounds like a bitter owner of another nearby spa trying to sabatoge SRM. SRM is very well managed and one of the best in the GTA in my years of hobbying.

 

[Amir H]

Overall I've had very good experiences with customer service at the front desk, especially when Joy is on. Once I didn't when it was another girl at the front (I don't thinks she's a MPA) - she had a bit of an attitude. I did the walk-out as a result.

Massage has usually been very good. Once it wasn't, but the attendant is no longer there.

If Guy had a bad experience, that doesn't mean he's some sort of poser trying to generate bad press. What a dumb idea. I've done a bad review on SRM and Allure and I think they're the best around. Everybody has an off day.

It seems that Anita is fixing it up, so it was probably a problem (kudos Anita). So the lame accusation that Guy is spreading rumours seems a little unfounded.

 

[Amir H.]

Surprise that few buttering types are trying to sell their butter free of cost to a spa owner.
As i said earlier sometimes when you bring the truth upfront, it bites.
Each one has his/her opinion. We live a in free country where no one can stop speach if it bears weight.

 

[scatter_head]

The last few times I went to SRM I feel I was short changed quite a bit on the time ... my last last time was with Paris and it couldn't've lasted more than 15 minutes. Seriously, within 10 minutes she was going HARD trying to finish ... I was lucky to last as long as I did. Unfortunately, I am not one to speak up to the receptionist ... just not something I'd tend to do. If you say that your policies have changed then I will consider coming back.

 

[LADii T]

With same time time-cut techniques by MPA's.

 

[Marysa]

I don't think you will ever totally cut out the rushed sessions in the MP world. I mean it just comes witht he territory. I am mostly an outcall hobbyist, and I understand YMMV plays a major roll. In my earlier days I use to frequent the spas very often, and I found that this applies at MP's as well. Sometimes the girls just having one of those days. Sometimes I have come out of IT, SRM, HFH thinking I could retire from that session and almost fall in love with that MPA, and sometimes I have left thinking that this hobby sucks shit and the women are only in it for the money and I am sucker. Ahhhh it comes with the territory. You win some you lose some. Try getting screwed on a multiple hour outcall session and losing a few hundred bucks, then complain. LOL

 

[starcraftstrategist]

Where is Nikki when we need her? SRM never had the complaints when she was there. Maybe she can come out of retirement and train some of the new talent SRM has hired.

Cheers,
Jayman

 

[Alondraa]

have to agree with phnine...definitely comes with the territory...but we all continue to do it because it's such a great hobby. personally, my experiences at SRM have been beyond excellent...sure, on one of the occassions, I had to wait for a while (despite an appointment) before I got to see my MPA but it was well worth the wait after everything had been said and done. No shortchange of time, no rushed massage, just one hell of a great time.

 

[Ashlea]

I don't think that Guy7 is trying to bring down SRM. I have never been to SRM but I have been to other spas where there has been time left on the clock. Sometimes, I get lucky and the attendant continues with the session. Sometime though, the attendant will end the session. I usually don't say anything and I don't have anybody to blame but myself. If this occurs, I usually just not make an appointment with the same attendant. Not, that I won't go back to the spa again. I just try a different attendant.

Unfortunately, it will be very difficult to have all spas and all MPA's go for the full length of the session.

My advice is, if you know the owner is on here or at the door let them know. If not, just see another attendant if you enjoy the spa.

Just my 2 cents worth..

 

[Yuri Gregarin]

I agree with this to a certain degree, however I think it is the responsibility of the spa to keep an eye on which mpa is doing this, so it can be corrected or she should be let go.
I firmly believe we should get what we pay for!!
Example: When I pay for a 20min suntan, I expect to receive my full time, same should apply for any service ;-)

 

[Villain]

I have nothing against you, your MPA 's or your pretigious Spa.
I just brought to your notice the irregularities which were happening in your absence by your old and trusted MPA, when you were away from your biz on leave of absence In my original thread i even did not named the MPA who rigged the timings,i just plainly wrote a very straight forward thread to let you know, so you can immediately remove all the descrepancies taking place in your absence, & i am happy that you have taken most strigent measures, that the same would not happen to any of your valued clients.
Pls. accept my greetings for you, & your excellent customer service which you immediately offered to me, & i thank you for the same.
Looking forward of meeting you at your spa maybe in near future.