happened to me a couple weeks ago. called in the morning and asked if theres availability with mika. michelle sounded hesitant so i said i can come another day if its busy, but she insisted theres room today, so i made the booking for evening. i show up and she said another person called 10 mins ago saying he'll be late for MY time slot. i had to walk away and they didn't even give any discounts or apologies lol